Privacy Policy

Helix IPTV (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://helixiptv.co) and services. By accessing or using our services, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following information from users:

1.1 Personal Information

Name
Email address
Payment information (credit/debit card, PayPal, or crypto details for subscription)
Billing address (if required)

1.2 Non-Personal Information

Device type (mobile, desktop, smart TV, etc.)
IP address and location
Browser type and operating system
Pages visited and session duration
Cookies and similar technologies

2. How We Use Your Information

We use collected information for the following purposes:

Service Delivery
- Process subscriptions and payments
- Provide streaming access
- Maintain account security
Communication
- Respond to inquiries or support requests
- Notify about updates, promotions, or changes to services
Service Improvement
- Analyze usage trends to optimize streaming quality
- Prevent technical issues or abuse
Legal Compliance
- Comply with applicable laws and regulations
- Protect rights, property, or safety of Helix IPTV or users

3. Cookies & Tracking

We use cookies and similar technologies to enhance user experience.
Cookies may be used for session management, analytics, and personalization.
Users can disable cookies in their browser, but some features may not work properly.

4. Data Sharing & Third Parties

We do NOT sell or trade personal information to third parties.
We may share data with:
- Payment processors (PayPal, Stripe, crypto gateways) for transactions
- IT service providers (CDN, hosting, analytics) to improve service
Third-party partners are bound to confidentiality and privacy requirements.

5. Data Retention

Personal and subscription data are stored securely as long as your account is active or as required by law.
Inactive accounts may be deleted after 12 months of inactivity.
Payment details are not stored on our servers; they are processed securely by payment gateways.

6. Data Security

We implement technical and organizational measures to protect data from unauthorized access, alteration, or disclosure.
No system is 100% secure; we cannot guarantee absolute security, but we maintain industry-standard protections.

7. User Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data
Opt out of marketing communications
Restrict processing of your data

To exercise these rights, contact: [email protected]

8. Children’s Privacy

Helix IPTV does not knowingly collect personal information from children under 13.
If discovered, such information will be deleted immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Users will be notified via website updates or email for significant changes.
Continued use of the service constitutes acceptance of the updated Privacy Policy.

10. Contact Us

For any questions, concerns, or requests regarding privacy:

Email: [email protected]
Website: https://helixiptv.co

Helix IPTV – Your Privacy Matters, Your Entertainment Secured